Support
==================================

PiAnoS being free software, the support is mainly community-driven. The mailing list **pianos@unil.ch** is available for all questions, bug reports, feature discussions, etc. While private inquiries can be sent to me (Thibault) directly, most questions will be better targeted to the mailing list: you are probably not the only one having an issue, a solution or a requirement.

The mailing list is available, free of charge [#f1]_, upon subscription. Registration happens on the `SYMPA mailing list portal <https://sympa.unil.ch/wws/info/pianos>`_. Management of your account and un-subscription also happen here.

Once you have completed the registration, you will need to wait for approval (access to the list is moderated). You will receive an email when you are accepted. 

At this point, you will be able to send messages to the list. Please keep the following in mind when posting:
	- sign your messages with at least your first name: this makes the community a more friendly place to discuss
	- try to be concise and helpful [#f2]_ when describing problems (e.g. bug reports) *but* ...
	- ... feel free to bring non-technical issues on the table (e.g. relating to fingerprint examination in general)
	
Archives of the list are not public (i.e. accessible from search engines and unregistered members).
	
.. rubric:: Footnotes

.. [#f1] Many thanks to the IT division of the University of Lausanne, who kindly offers the service to our community.
.. [#f2] See `<http://www.catb.org/~esr/faqs/smart-questions.html>`_
